PINs, passwords and OTPs
Keep them private. Use a different password for each account and enable additional authentication where available.
Your security
Confidence starts with security.
Protect your information, recognize suspicious messages and prepare a question or concern.
Explore this pageTHREE STEPS
Start here.
Pause and check
An urgent demand for payment or confidential information may be a scam. Avoid links you do not trust.
Verify the contact
Use contact details you have verified independently. Do not rely on a number or link inside a suspicious message.
Seek help promptly
If you shared a secret or notice an activity you did not authorize, contact the relevant provider through its verified channels. Keep a record of what happened.
What to consider.
Devices and documents
Lock your phone, install software updates and avoid leaving confidential documents on a shared device.
On this website
Tools help you prepare figures and questions. No PIN or payment is requested. Saving a draft on this device is your choice.
YOUR PREPARATION COPY
Prepare a concern or feedback
Mark the items you have prepared and download your list. It sends no information and does not confirm a service.
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Read general guidance on avoiding scams: NIST · Phishing · CISA · Secure Our World. For a financial service concern: BNR.
Following up a service concern.
Explain the issue to the provider, keep a copy of your correspondence and ask how to follow up. Consult BNR for more information about financial consumer protection.
BNR · Consumer protection ↗YOUR NEXT STEP
Tomorrow starts today.
Need clarity? Prepare your question and start an informed conversation.